The following is a legally binding agreement (the “Agreement”) between SimplyDoors (“SimplyDoors” or “Company”) and the customer (“Customer”) for the installation services offered by SimplyDoors.
1. Homes Built Before 1978 Notice
1.1 SimplyDoors is not a certified firm under the Environmental Protection Agency’s (EPA) Lead Renovation, Repair, and Painting (RRP) Rule. As such, we only offer installation services on homes built after 1978.
1.2 The RRP Rule requires firms performing renovation, repair, and painting projects that disturb lead-based paint in homes built before 1978 to be certified by the EPA (or an EPA-authorized state), use certified renovators who are trained by EPA-approved training providers, and follow lead-safe work practices.
1.3 By moving forward with this purchase, the customer confirms that their home was built after 1978. SimplyDoors will use readily available public data to confirm the year the structure was built, and reserves the right to cancel any purchases if it is discovered the structure was built prior to 1978.
2. Workmanship Guarantee
2.1 SimplyDoors promises to complete the installation of the products purchased in accordance with generally accepted industry practices and building codes.
2.2 SimplyDoors guarantees that the work will be free of defects in workmanship for a period of one year from the date of completion. This guarantee does not apply when damage is caused by misuse, fire, flood, storms, vandalism, acts of God, or any other cause outside of SimplyDoors’ control.
2.3 In the event of a defect in the work, SimplyDoors may, in its sole discretion, inspect and correct the work, have a third party correct and inspect the work, or reimburse the customer for the cost of correcting the work. Failure of the customer to provide SimplyDoors personnel with access to the work shall constitute a breach of this agreement.
2.4 SimplyDoors will not be liable for damages that are a result of improper use of the materials or poor maintenance of the product in accordance with the manufacturer’s compliance.
3. Concealed Damage Disclaimer
3.1 SimplyDoors is not responsible for concealed damage inside the wall, which includes but is not limited to rot, water damage, and insufficient framing. If rot is found around the work area, it is the responsibility of the customer.
3.2 SimplyDoors may, but is under no obligation to, provide an estimate to repair concealed damage. Estimates shall be provided in the form of a change order. If the change order is declined, or if the scope of the repairs falls outside the services offered by SimplyDoors, the opening shall be boarded up until the customer has had the concealed damage repaired. The board-up fee is $150.00 and shall be paid before the work continues. If a customer cancels the order, the board-up fee shall be deducted from the refund.
4. Customer/Homeowner Responsibilities
4.1 The customer must inform SimplyDoors should they need to reschedule the installation appointment at least two business days before the scheduled appointment or a $100.00 rescheduling fee will apply. Fees must be paid prior to rescheduling the work. If a customer cancels, the fee will be deducted from the refund.
4.2 The customer shall be provided with a copy of the door manufacturer’s product warranty. The customer must follow the door manufacturer’s warranty requirements, including painting, if applicable.
4.3 It is the customers responsibility to ensure that there is 4 ft of space from the door(s). Before the installation begins, the customer is responsible for the removal of window coverings (should there be any) such as blinds, curtains, curtain rods and brackets. Once the work is complete, it will be up to the customer to complete its re-installation. Similarly, any breakables should be removed from the work area by the customer in advance of the installation.
4.4 Customer is responsible for the disconnect and reconnect of any alarm sensors or wires. If the alarm is not disconnected prior to installation, the installer may attempt to disconnect the alarm wires. The installer is not responsible for any damage to wire(s) and/or sensor(s). No compensation will be provided for alarm reconnects. Any components the customer may want to keep from their current door, should be removed prior to installation. This includes but is not limited to, alarms, knockers , doorbells, kickplates, hardware, etc.
4.5 Dust is to be expected as part of a door installation. The installer will sweep the immediate work area as part of the post installation clean up.
4.6 For the safety of your pets and our installers, the customer must keep the work area clear of any pets at all times throughout the installation site visit.
5. SimplyDoors Liability Limitations
5.1 SimplyDoors maximum liability for defective product or workmanship is a complete refund of the purchase price, except where applicable law requires otherwise.
5.2 SimplyDoors shall not be liable in damages or otherwise for delays or failure in performance when caused by circumstances beyond its reasonable control, including, without limitation, fire, acts of God, strikes, labor difficulties, acts of governmental or military authority, and/or delays in transportation or in procuring materials.
5.3 SimplyDoors is not liable for product malfunctions when caused by foundation shifting or settling. SimplyDoors may provide a quote for door adjustments, but homeowner should keep in mind that fixes for these issues will be temporary and subject to continued settling and shifting of the foundation.
5.4 We do not offer monetary compensation for time spent or wages lost caused by delays, cancellations, or reschedules at any point during the installation process.
6. Refunds
6.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
7. Late or missing refunds
7.1 If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
7.2 If you’ve done all of this and you still have not received your refund yet, please contact us at contact@simplydoors.com
8. Exchanges
8.1 We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@simplydoors.com.
9. Need Help?
9.1 Contact us at contact@simplydoors.com for questions related to refunds and returns.
